Refund policy

Did you receive a product that was wrong, damaged, defective, or missing parts? Don't worry, our support and operations team is dedicated to providing you with the best assistance. Our goal is to offer our customers exceptional service.

Return Policy and Process
Customers can return wrong, damaged, defective, or incomplete items. If the item is damaged, the customer should notify the designated courier company within 3 days of receipt; otherwise, the return period is 7 days of receipt. Our policy does not handle customer issues raised after 7 days of receipt. We sincerely apologize for any inconvenience this may cause.

If the return request is approved, the customer will receive a return label via email. The customer must print this label and affix it to the returned item. The designated logistics company will contact the customer to arrange pickup from the customer's original delivery address. The customer must hand over the package along with the item and label to the logistics company. The logistics company will handle the return process and ensure the item is returned to the international warehouse. The customer will not incur any return shipping costs.

Customers must meet the following conditions to return an item:

The customer must contact us within 7 days of receipt.

The product should be in unused and resaleable condition.

The product should be in its original packaging, including the brand/manufacturer's box, intact retail price tag, user manual, and warranty card.

Customers must return the product in its entirety, including all accompanying accessories or gifts.

Customers need to contact our support team to report any issues with the damaged, defective, or incorrect product.

Customers must provide/upload all required photos and videos, along with a brief, detailed description, to assist the team in investigating the case.

Product categories and conditions ineligible for return: Underwear, sleepwear, swimwear, beauty products, perfumes/deodorants, clothing gifts, groceries and gourmet food, jewelry, pet supplies, books, music, movies, batteries, and other specific categories are ineligible for return and refund.

Products missing tags or accessories.

Digital products.

Products that have been tampered with or are missing serial numbers.

Products that have been used or installed by a customer.

Any product that is not original or in its original packaging.

Refurbished or used products are ineligible for return.

The product is undamaged, defective, and does not match the original order.

Refund Policy and Process

For returns, the refund process will be initiated after the product arrives at our warehouse and is inspected and confirmed to meet return conditions. Approval or rejection of a refund request depends on the investigation results of the relevant team.

After a refund is initiated, the funds will typically be returned to the original payment account within 7-10 business days. However, the exact arrival time depends on the bank's settlement speed. If a refund is issued, the funds will be returned to your account within 24-48 business hours. For any questions, please contact our customer service team.

If the product is incorrect, damaged, defective, or missing parts, the following customs duties, taxes, and VAT refund policies apply:

If customs duties, taxes, or VAT were collected from the customer in advance, this amount will be refunded at the payment gateway.

If customs duties, taxes, or VAT were not collected in advance, this amount will only be refunded to the original payment method.

Please note that customs duties, taxes, and VAT are non-refundable except for products that are delivered incorrectly, damaged, defective, or missing/incomplete.

Special Offer Items: Items participating in promotional/special offer activities are non-refundable unless there is a quality issue.